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Customer Charter

Last updated :01 Mar 2025

Topic: Apply for a grant

This Charter sets out our Customer Service Standards for our handling of grants.

Specifically, application and capital claims for grant under the Forestry Grant Scheme (FGS).

The FGS sits within the Scottish Rural Development Programme (SRDP) 2014–2020.

Summary

Scottish Government Rural Payments & Inspections Division (RPID- act as EU Paying Agency) has overall responsibility for delivery of SRDP schemes and is required to make all payments.

This Charter commits all participants, including FCS, RPID, consultees and applicants/claimants, to deal with applications and capital claims in a business-like manner with the objective of meeting the agreed target times.

FGS applications are dealt with by SF staff as they are received and progressed towards approval throughout the year.

Customer Charter

PDF | (360.82 KB )

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