PDFs and other documents
Accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018.
However, for those documents which are classed as 'active administration documents' and are essential to providing our services, we'll review these from September 2025.
We plan to fix our documents by replacing the document with an accessible HTML page or ensuring that, if the document is to remain as is, that it meets digital accessibility standards.
In the meantime, use our contact form and let us know if you experience any difficulties with a document on our website.
Report a problem with a document
Live video
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.